• Daniel Munro

How Technology is changing Workers' Compensation

Updated: Jan 13, 2018

New technologies are improving workers’ compensation programs in everything from communications and training to health care delivery and claims, according to experts.

Tom Ryan, market research leader for Marsh’s Workers Compensation Center of Excellence, speaking during a recent Marsh broadcast, identified several areas of workers’ compensation that can benefit from technology:

  • In communications with employees. Information critical to prevent injuries and claim updates can be provided to employees via smartphone mobile applications.

  • In sharing workforce training via an employer’s intranet or through smartphone applications.

  • In delivering care to injured workers through telemedicine and via mobile apps that can direct injured workers to preferred medical providers.

  • In managing claims by providing customizable email alerts, such as notifications when prescriptions are ready.

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